This Privacy Policy explains what information Troupd ("the App") collects, how we use it, who can see it, and your choices. By using the App you consent to the practices described here.
Information we collect
You provide, and we store, the following to operate the App:
- Account: your name, email address, and profile photo.
- Personal details (optional): phone number, date of birth, and gender.
- Health information (optional): allergies, and any notes you choose to record about your own health or accessibility needs.
- Emergency and guardian contacts (optional): a name and phone number for an emergency contact, and a name, phone number, and email address for a guardian. These are another person's details. Only provide them if you have that person's permission, and only provide what your team actually needs.
- Content you create: messages, image attachments, announcements, RSVPs and the reasons you give for missing a practice, comments on audio, and uploaded audio and documents.
- Team records: your team memberships and role, attendance history, competition rosters, and shared expense entries. Expense entries record who paid and who owes what. We do not collect payment or card details, and nothing is purchasable in the App.
- Technical data: the session data needed to keep you signed in, and — if you turn notifications on — a push notification token for your device.
Every field above except your name and email is optional. Troupd does not read your device's contacts, photo library, location, or calendar. The App contains no advertising, no analytics, and no crash-reporting software.
How we use it
We use your information solely to provide the App: authenticating you, showing your teams and their content, sending notifications you opt into, and enabling moderation and safety tools. We do not sell your personal information, we do not use it for advertising, and we do not track you across other apps or websites.
Who can see your information
Access is enforced on our servers, not merely hidden in the interface.
- Your name and profile photo are visible to everyone on your teams.
- Your phone number, date of birth, gender, allergies, emergency contact, and guardian details are visible only to you and to your team's leadership — the team owner, captains, and board members who have been granted the member-information permission. Ordinary teammates cannot see them. Leadership can view this information but cannot edit it; only you can.
- Team leadership can export a roster containing members' names, roles, phone numbers, dates of birth, allergies, emergency contacts, and notes as a spreadsheet file. Once exported, that file is outside the App and is handled by your team's leadership.
- Messages, attendance records, and the reason you give for missing a practice are visible to everyone on that team. If you would rather not share a medical or personal reason with the whole team, give a general reason and tell your leadership privately.
- Leadership may record private notes about a member. These are visible to team leadership and not to the member. You may email us to request a copy of notes recorded about you.
Children and minors
Troupd is not directed at children under 13, and our Terms of Service require account holders to be at least 13 years old (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13.
Because performing-arts teams often include members under 18, a team may record a guardian's name, phone number, and email address for a member. That information is visible only to team leadership, is used only to contact a guardian about team activity, and is deleted when the member's account or team is deleted. A parent or guardian may email us at troupdllc@gmail.com to review, correct, or delete information about their child, or to have their own contact details removed.
Notifications
If you enable notifications, we send them through Apple's Push Notification service. A notification may contain the sender's name, the channel or practice name, and a short excerpt of a message so you can read it from your lock screen. Apple processes this in order to deliver the notification. You can turn notifications off at any time in your device settings, and you can mute individual channels in the App.
Files you upload
Profile photos, chat images, formation documents, and audio uploads are stored in private storage. They are not published at public web addresses and are served only through short-lived signed links to people authorized to see them. Deleting a message or document removes it from the App; a copy of the underlying file may persist in backup storage for a period afterward.
Service providers and sharing
Your content is shared with the members and leadership of teams you belong to, as described above. Beyond that, we use the following providers to operate the service:
- Supabase — database, authentication, file storage, and notification delivery.
- Apple Push Notification service — delivery of notifications to your device.
- Apple and Google — only if you choose to sign in with an Apple or Google account, to verify that sign-in.
- Vercel and Sentry — hosting, traffic measurement, and error diagnostics for the troupd.com website only. These are not part of the iOS app. Error reports are scrubbed before they are sent: personal fields including names, email addresses, phone numbers, dates of birth, allergies, guardian details, and notes are removed, and only an account identifier is retained so an error can be traced.
- Google Fonts — the website loads fonts from Google, which receives your IP address as part of that request. This does not apply to the iOS app.
We may disclose information if required by law. We do not sell personal information or share it with data brokers.
Where your data is stored
Troupd's database and files are hosted in the United States. If you use the App from outside the United States, your information is transferred to and processed there.
Retention and deletion
You can delete your account at any time from Profile & Settings in the App. Deleting your account:
- Permanently deletes your login and email address, profile, phone number, date of birth, gender, allergies, emergency contact and guardian details, notes recorded about you, your team memberships, attendance records, and your notification token.
- Deletes any team where you were the only member, along with that team's practices and records.
- Retains the content you contributed to a team — the text of messages and comments you posted, and the practices, formation sets, documents, and expense entries you created. These stay in the team's records and are re-attributed to "Former member". This is because that content is shared: a practice carries everyone's attendance and an expense entry carries everyone's share, so removing it would erase other members' records too.
If you are the only owner of a team that still has members, you will be asked to hand the team over to someone else before your account can be deleted, so the team is not left without anyone able to manage it. Some information may be retained where required by law.
Your choices and rights
- Edit or clear your profile and personal details at any time from Profile & Settings.
- Leave a team, which removes your membership and attendance records for that team.
- Control notification permissions on your device and mute channels in the App.
- Block other members and report content from within the App.
- Delete your account, as described above.
- Request a copy of your information, ask us to correct it, or ask us to delete it, by emailing troupdllc@gmail.com. We respond to requests within 30 days.
Changes to this policy
We may update this Privacy Policy. Material changes will be communicated in the App, and the "Last updated" date above will change.
Contact
Privacy questions, requests, or concerns: troupdllc@gmail.com.